Support

Something not working, or not making sense?

Write to hello@passingthrough.app.

If it's a bug, the most useful thing you can send is the diagnostics. In the app: open the menu at the top left, tap Under the hood, and use Send feedback — it fills in the technical details automatically. Add whatever you noticed and roughly when it happened. Times help more than descriptions.

Things that are working as intended

The app didn't say anything for a long stretch. That's usually correct. Passing Through only speaks when it has something specific and true to say, and some parts of the country have less to say about them. Silence on a familiar road is deliberate too.

A day in my journal has no card, just a line. Also deliberate. Days that had something notable get a card; ordinary days get a quiet line. Blank is better than filler.

No postcard this week. Postcards get made Sunday morning for the week that just closed, and a week where nothing much happened doesn't get one.

Some of my older entries changed. The app rewrites what it says about a day when it learns something new — a photo you added, a correction you made, a fix that shipped. Old entries improving is the app working.

Things that are actually broken, and what to do

It's not recording. Check the menu — recording is a switch, and it starts off. The dot in the corner of every screen tells you: filled means recording, hollow means paused.

It stopped recording partway through a drive. Usually iOS reclaiming background location. Make sure Passing Through has Always location permission in Settings, and that Low Power Mode is off.

The voice sounds robotic. The good voice needs a connection. Out of coverage, the app falls back to the one built into your phone.

Something crashed, or a screen won't open. Send the diagnostics. That's the one that most needs a report.

Battery

Passing Through uses GPS in the background all day, and that costs battery. A charger in the truck is the honest answer.

Your data

Everything lives on your phone. If you delete the app, it's gone — there's no backup, no export yet, and nothing on a server to restore from. Worth knowing before you delete anything. Privacy policy →